1. Order Cancellation: The customer has the right to cancel their order within 3 days from the date of ordering. If the order is canceled after 3 days, we reserve the right to refund up to 70% of the purchase amount, provided that we have already commenced the creation of the figure.
2. Shipping and Damage: We take utmost care to protect the figures during transport. However, we cannot guarantee that the figure will arrive undamaged. In the event that any part of the figure is broken during transport, we will promptly send a replacement part at our expense.
3. Minor Damages: In the case of minor damages, the customer agrees to attempt to repair the damage using the super glue provided with the figure.
4. Dissatisfaction with Appearance: If the customer is dissatisfied with the appearance of the figure, they may return it to our address at their own expense. Upon receiving the returned figure, we will process a refund of the purchase amount.
5. Conditions for Refund:
The returned figure must be in its original condition.
The customer must provide proof of purchase.
Refunds will be processed within 14 days of receiving the returned figure.
6. To process your claim efficiently, include the following:
Photos of the damaged item
Photos of the packaging (including shipping label)
Order number and a short description of the issue
Once we review the case, we will either:
Send a replacement, or
Issue a full or partial refund, depending on the extent of the damage
We always aim to make it right — your satisfaction matters.
7. Items Not Eligible for Return or Refund
Due to the personalized nature of our work, we do not accept returns or offer refunds in the following cases:
Change of mind after the order is completed
Subjective expectations (e.g., "I thought it would be bigger" — dimensions are listed in each product)
Minor variations in color or texture (each piece is hand-painted and unique)
Delays in shipping caused by courier services, customs, or external events beyond our control
Orders with incorrect shipping details provided by the customer
Each FSPainting figure is created as a custom piece, and small differences in finish are part of what makes your collectible one of a kind.
8. Lost or Undelivered Packages
If a package has not arrived and is deemed lost by the carrier, we will:
Work with the shipping provider to locate it
Offer a replacement or refund once confirmation of loss is received
Please ensure that your shipping address is correct when placing the order, as we cannot refund or replace items sent to incorrect addresses provided by the buyer.
9. Contact Information: For any return or refund inquiries, please contact us at info@fspainting.net.
By placing an order, the customer agrees to the terms and conditions outlined in this Return and Refund Policy